Privacy Policy
Coffee Storehouse respects your privacy and
wants to earn your trust. Because we do, we will not sell,
distribute or otherwise make your contact information available to any outside
sources other than for the processing of your order. Coffee
Storehouse may send you updates on new products or specials from time to time
but will always allow you to opt out of future notices.
Security
Coffee Storehouse believes in providing a
safe and secure shopping experience for all of our customers. We provide
the most stringent of security measures available on the Internet today.
We want you to feel comfortable that your personal information will be kept safe
throughout your entire shopping experience. Our site provides the
reliability and high security you need when making purchases on the
Internet. Our Secure Server protects Coffee Storehouse and the information
you provide to us, and is maintained in private files on our Secure Web Server
and/or internal systems.
Coffee Storehouse's policy
is not to store credit card information after transactions have been
completed. Because of this, there is no incentive for hackers to even
attempt to access credit card information through Coffee Storehouse. It is
also our policy to never send private information (credit card information) via
email. In fact, this is a practice we recommend to our customers for any
and all Internet activities.
Website Problems
The vast majority of transactions on our site
are trouble-free, however if you experience difficulties, we do want to know
about them. If
you experience any problems while visiting our storehouse, we would appreciate
you letting us know about them by email.
International
Orders
Due to the complexity of international
orders, Coffee Storehouse only ships outside of the U.S. to Canada.
PLEASE NOTE:
Fees for Customs are assessed by the shipping company when shipped outside of
the U.S. are not included in the cost of shipping that is calculated when
placing your order. These fees are the sole responsibility of the
customer.
Shipping and Handling Charges
Coffee Storehouse offers both USPS &
UPS. Select your option during the check out process, then click
"Proceed to Checkout". Shipping costs will be calculated for you
to see prior to charging your credit card. If you change your mind, simply
hit the "back" arrow in your browser to change your shipping
preference.
CUSTOMER
FEED BACK
This will be my last message, and you do
not have to reply. Just want to compliment you on your excellent customer
service. Not often a reply is actually sent, and the fact that you are
easy to communicate with is a real plus. Have told all the people in
another law office in my building about how great you are, and have provided
them with your name. A client came into my office while I was
responding to you yesterday morning, and she was also impressed. She, too,
has your company name. If you need a testimonial, please feel free to call
upon me.
Pat Phair
Hi Me again R. Porter, Thanks for the
quick reply. I should have told all of you thanks for the great job you folks do
at your place. The beans have always been the best I've been able to buy
anywhere, But the one thing I would like to say is how clean they are compared
to others. You people have a customer for as long as you want!
R. Porter
Thank you so much. I can't tell you
how pleased we are with your quick response to our problem. From our
little bit of experience with the coffee itself, we are extremely pleased with
the product, and we're extraordinarily pleased with Coffee Storehouse's service.
My wife even has me drinking coffee now, so we'll be ordering green beans from
you on a regular basis.
M. Jacobs
I received excellent telephone service,
fast and efficient. Very professional and informative. I don't like to order on
line, mostly because I don't want to receive e-mail from suppliers.
Mr. Sands
Cyndi...
Your company is always reliable and user-friendly. That's why we like doing
business with you and taking chances on something like a much more expensive
roaster. And thanks to you for the personal touch in communications.
Tom
Thanks so much for the quick
shipping on my coffee! I bought myself a roaster for Christmas and wanted to try
a variety of beans, since I have no clue what I am doing. I ordered the World
Sampler and am thrilled to have received it in less than a week! Thanks, it all
looks great and I plan to order more from you.
Jami
Dear Cyndi, thanks for the email
I got a phone call and helps from a gentleman. Sorry I didn't catch his
name. I'm very much appreciated his help and worked out a good plan, by
good old post office services, to deliver tomorrow. It will definitely be
a great gift for my best friend's 50th Birthday on Saturday.
Many thanks to the kind gentleman and the cares of the customer your company has
offered.
J. Chao
I just wanted to tell you how much
we have enjoyed our Yama coffee pot. In fact, we have now ordered one for our
son. Also, I appreciated your prompt attention to my request for information on
ordering a replacement top. My call was returned on a weekend, when I presume
you were not open for business. That is the type of service and the type of
company that I'm thankful to have found out about. I have already told friends
about your service and your company and website! Thanks again for your excellent
service and products!
K. Bergan
Cindy, thank you so much for the
information you sent to Swissmar about the problems we were having with the
Alpenrost I purchased from your company. They are having this roaster
picked up and a new one delivered. Thank you for helping us to solve this
problem. You are a great asset to Coffee Storehouse. We will be
calling for more coffee in the future. Thanks and Happy Holiday's.
K. Porter
I just wanted to thank whoever
handles your transactions and shipping. I was on my 2nd Hearthware Precision
which became unusable this weekend, and I only had enough coffee roasted to last
through today. Thanks to your quick shipping, I received my Freshroast Plus
today, and my coffee supply is uninterrupted. Thank you very much.
Mr. Barnes
Dear
Randall,
Please just call me Bob. Thanks again for the help; I have to say, that I've
never had better customer service from anyone, more than you. Romanians have no
idea what customer service is (and many Americans don't either anymore), and it
is refreshing to deal with someone like you. Rest assured of my future orders
with you.
Bob
Thank you very much for your fine
products and the "over the top" service. When I first started to find
a company to order from I figured I would really get taken by the nasty web
scammer. But I feel your company is as safe and friendly as a store in my home
town. On top of all that you also send free samples!! I have nothing but good
things to say of your company. Thank you for all. I hope to always do business
with you.
B. Rogers
Our Cona coffee maker arrived today
just as you folks predicted it would.
It's truly a
beautiful machine and we want to thank you for your kind attention!
We hope all your customers are as pleased with Coffee Storehouse as
we are! df
Randall, I
recently bought the La Pavoni coffee grinder from you and I just wanted to make
a comment on how wonderful it is and how much easier it is to use with hardly
any mess, compared to the foolish Brawn grinders that I have been using.
What a great product.
Thank you
J. Baker
Thank you
very much for your fast and efficient service and delivery. Your beans are
excellent and your prices are the best I've found. I will do my best to
make sure you stay in business.
Thanks again
Mike
Thanks for
the quick turnaround on the order. You have my business for coffee.
It is true about the 3rd time being the charm. Your site was the 3rd place
I tried to order from. The other two accepted orders but would not tell me
when the order would be shipped - bad business people! :(
Again, thank you so much for your efforts. I look forward to buying my
coffee from Y'all :)
Eddie
Thanks
for your explanation. How easy life would be if everybody responded to
queries as quickly, as courteously and as informatively as you do!
I won't add extra coffee to this order -- I'm still trying to determine what I
do and don't like, so a pound at a time of each is the best way to go for now.
H.
Green
Thanks,
Cynthia! I must say, I've never received such attentive customer service!
Carolyn
Thanks
very much, Randall. Your recommendation was very clear and very helpful.
I appreciate both your help and your taking the time to provide it. . .
and so expeditiously, too!!
Howard
